Novice having problems

[john7]

Can someone give me some advice? I have no experience of servers etc. My son and I have both a server with the idea of backing up data over the internet between them. So far it’s not gone well. We are trying v5.63, build 292 and its very very slow. In running the last job I had errors ftp://******.homeserver.com,,,,,: An unexpected network error occurred twelve times, I chose ignore.
When running it stopped doing anything for a long time, by then it was reporting x days to make the transfer. So I stopped it and in the error log was
Super Flexible File Synchronizer
Copying Direction : Left To Right
The profile is executed in attended mode.


Detecting Timezone
Timezone detected: listing offset 0, timestamp setting offset 0

Move Deleted Files Into Folder Setting is OFF.

Free Space on left side : unknown, needed: 0 Bytes
Free Space on right side: unknown, needed: 1,977 MB

FTP Exception (5): EclSocketError Timeout error occured @ 00C935EB
Transfer timed out, but we will check if it has completed nonetheless.
1/31/2012 3:10:37 PM TGGetOrPut/GetDestFileSize: /SXXXXXX/new/edb00056.log, Result=2097152
Copied file size verified: dest size=2097152, src size=2097152
/XXXXXXX Live Mail/Backup/new/edb00056.log
COPY L->R xxxxxive Mail\Backup\new\edb00056.log (2.0MB)
FTP Exception (5): EclSocketError Timeout error occured @ 00C935EB
Transfer timed out, but we will check if it has completed nonetheless.
1/31/2012 3:25:36 PM TGGetOrPut/GetDestFileSize: /XXXXArea/Sally Live Mail/Backup/new/Mail.MSMessageStore, Result=39870464
Copied file size verified: dest size=39870464, src size=39870464
then some that were OK

COPY L->R XXXXX Live Mail\Backup\new\Mail.MSMessageStore (38.0MB)
COPY L->R XXXXX Live Mail\Backup\new\Mail.pat (16.0kB)
COPY L->R XXXXXl\Proof\lang0809.lex (0.2kB)
and back to error
FTP Exception (5): EclSocketError Timeout error occured @ 00C935EB
Transfer timed out, but we will check if it has completed nonetheless.
1/31/2012 3:26:48 PM TGGetOrPut/GetDestFileSize: /SallyJohnArea/Sally Live Mail/Sally/Deleted Items/09952F2A-00000021.eml, Result=354082
Copied file size verified: dest size=354082, src size=354082
/
FTP Exception (5): EclSocketError Socket error 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. @ 00C934A5
Exception checking the connection: Socket error 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Transfer timed out, but we will check if it has completed nonetheless.
Exception checking the connection: Socket error 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Exception checking the connection: Operation Canceled
1/31/2012 4:17:15 PM TGGetOrPut/GetDestFileSize: /SallyJohnArea/Sally Live Mail/Storage Folders/Deleted Items/00ED4FA6-00001A9F.eml, Result=-1
Operation Canceled

SUMMARY
------------------------------------------------------------------
Short Results: INCOMPLETE: 74 copied (78.3MB) of 6123
Operation completed at 4:17:38 PM on 1/31/2012
Total duration: 01:12:34

Copied To Right Side: 74 (78.3MB)
Folders Created On Right Side: 1
Errors with 1 File(s).
Files updated on right side : 4

Average copying time per file : 42.2 s
Copying time for fastest file : 0.9 s
Copying time for slowest file : 898.7 s

Average transfer rate : 25.7 kB/sec
Transfer rate for slowest file : 0.3 kB/sec
Transfer rate for fastest file : 43.3 kB/sec
For the fastest/slowest rates, only files at least 1 kilobyte in size were counted.


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Email Notification Settings:
Email Notification is OFF.


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[superflexible]

Is the FTP server connected to the Internet directly or is there a router in between? Because setting up an FTP server behind a router is difficult.

[john7]

There is a BiPAC 7800N between my laptop, server and internet

I have added/enabled FTP (TCP 21) on the router now
but getting errers still so no idea if dom=ne anything!

Copying Direction : Left To Right
The profile is executed in attended mode.

Previous run was at 2/1/2012 9:44:52 AM: INCOMPLETE: 4 copied (0.4kB) of 9

Left Side Volume Name: Folders

Timezone: listing offset 0, timestamp setting offset 0

Move Deleted Files Into Folder Setting is OFF.

DELETE L \\SERVER\John\~$ddress.doc
Access to these paths was not possible:
ftp://XXXX/solar payback/sunny boy/monitering: An unexpected network error occurred.
ftp://XXXXsolar payback/sunny boy/software: An unexpected network error occurred.
ftp://XXXX/John/temp: An unexpected network error occurred.

Free Space on left side : unknown, needed: 0 Bytes
Free Space on right side: unknown, needed: 147,191 kB

COPY L->R \\SERVER\John\~$Number.docx (0.2kB)
COPY L->R \\SERVER\John\SyncToy_45548a7d-dbdf-4238-8a63-213087692b68.dat (0.0kB)
COPY L->R \\SERVER\John\Number.docx (22.0kB)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Exception Socket Error # 10060
Connection timed out. at 00E055DE.
Filename: \\SERVER\John\~WRA0000.asd
Checkpoints: SPCSX/CFMX
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 7,008 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 16,448 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 17,024 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 22,928 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 28,128 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 49,696 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 52,208 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 60,192 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 67,168 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 73,568 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 82,480 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
FTP Exception (4): ETGFTPSocketError Socket Error # 10060
Connection timed out. @ 00E055DE
Resuming from 85,280 kB (\\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx)
Exception Operation Canceled at 00E178A1.
Filename: \\SERVER\John\Energy and photo V\Photo Voltaic Cells.pptx
Checkpoints: SPCSX/CFMX

Errors / Access problems with 1 File(s):

\~WRA0000.asd (Socket Error # 10060Connection timed out. at 00E055DE.Checkpoints: SPCSX/CFMX)


Operation Canceled

SUMMARY
------------------------------------------------------------------
Short Results: INCOMPLETE: FAILED PATHS, 3 copied (22.2kB) of 5
Operation completed at 11:09:50 AM on 2/1/2012
Total duration: 01:00:33

Copied To Right Side: 3 (22.2kB)
Errors with 2 File(s).

Average copying time per file : 1.2 s
Copying time for fastest file : 0.8 s
Copying time for slowest file : 1.7 s

[superflexible]

Can you give me the exact configuration? Is it like this:

Laptop -- Router -- Internet -- Server ?

So the is server connected directly to the Internet? Or is there another router?

I assume that the FTP software is installed on the server, and Superflexible is installed on your laptop?

Which FTP software are you using and what's the server's operating system?

[john7]

My son had me run FileZilla_3.5.3_ on my laptop before installing superflexible. To be honest I don’t think anything was installed on the server but I may be wrong. (Sorry to be so vague, he works long hours, has a small child and we only really speak at weekends!)
The server has WHS2011 installed and goes through the same router
Sorry if replys are a bit unhelpfull at times, I'm dislexic so what looks right to me (let alone lack of the right skills) may not be how it should be writen.
John

[john7]

I have enabled FTP in WHS2012,
My son says
Yes it is behind a router. It is using it's default passive port range. The router has the following ports forwarded to the server:

20-21 TCP (FTP)
49152-65534 TCP/UDP (FTP passive ports)
1701 UDP (L2TP)
500 UDP (IPSEC)

[superflexible]

It appears that router and server are not working well together. I don't know what the default passive port range is, so I can't check if the forwarded ports are sufficient or not.

In our software, you can try turning Passive Mode on or off, as well as the three different FTP libraries 1,2,3 which you can select on the main tab sheet of the Internet/FTP dialog.

You may also want to consider using a different protocol, such as WebDAV or SSH. WebDAV is included in Windows, and for SSH server software you could use WinSSHD from http://www.bitvise.com/winsshd.