Error retrieving SIZE

[diadeismu]

Hello,

We have SuperFlexible 5.72 (tried version 6 as well) running on Windows Server 2008 R2.
We have created a profile where we move files from a source folder to a remote FTP server every 5 minutes.
However, it's not working properly.
We noticed that when SuperFlexible has finished uploading a file to the FTP server, it restarts uploading the same file. On checking the log file, we noticed that after having uploaded a file, SuperFlexible tries to get the size of the uploaded file from the remote FTP server, but the result is -1 (failure). See extract from log file below:

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Attempt #2 uploading \\server\Shared\TEST\Temponftp\20-C3_B_L43_Europe_Latitude.zip to ftp://192.168.2.21/20-C3_B_L43_Europe_Latitude.zip.
04/07/2012 17:34:46 TGGetOrPut/GetDestFileSize: /20-C3_B_L43_Europe_Latitude.zip, Result=-1

Same happens in the beginning when SuperFlexible tries to detect the remote timezone:

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Detecting Timezone
Attempt #2 uploading  to sffs.tz.check.CHAMAREL.184281.$$$.
04/07/2012 17:31:53 TGGetOrPut/GetDestFileSize: /sffs.tz.check.CHAMAREL.184281.$$$, Result=-1
Attempt #3 uploading  to sffs.tz.check.CHAMAREL.184281.$$$.
04/07/2012 17:31:56 TGGetOrPut/GetDestFileSize: /sffs.tz.check.CHAMAREL.184281.$$$, Result=-1
Attempt #4 uploading  to sffs.tz.check.CHAMAREL.184281.$$$.
04/07/2012 17:32:00 TGGetOrPut/GetDestFileSize: /sffs.tz.check.CHAMAREL.184281.$$$, Result=-1
Timezone detected: listing offset 0, timestamp setting offset 0

NB:
1. The FTP server being used in the tests above is Rumpus FTP server for Mac OS X.
2. When we make an FTP transfer manually (using an FTP client and not using SuperFlexible), we do not get the error: the transfer is successful.
3. We tried using SuperFlexible with another FTP server (not Rumpus) and did not get the error: the transfer was successful.

It seems to us that SuperFlexible is unable to get the result of the SIZE command properly from the Rumpus FTP server for Mac OS X.

Can you please look into this matter and tell us whether it is a bug in SuperFlexible?

Thanks a lot.

[superflexible]

Apparently there is an incompatibility. We will look into it. In the meantime, you can turn off the size verification on the second tab sheet of the Internet/FTP dialog. You can also turn off Zone:Auto there.

Maybe the option "Verify copied files" from the Files settings category in the profile can serve as a replacement for the time being.