Problems with AWS glacier

[jim13x]

I have not been able to configure Syncovery 6.32 to work with Amazon Glacier. I can use other utilities like FastGlacier, so I think I have my AWS credentials and rights configured correctly.

Has anyone else been able to make this work?

Jim

[superflexible]

Yes, lots of people.

Can you post a log file with error message?

[jim13x]

Hi,

I'm on my laptop so I just did a quick install of Syncovery and created a sample profile. The log file follows. I'm getting prompted for a password after I run the profile, but I'm sure I'm entering the correct Access Key Id and Secret Access Key. FYI, my Secret Access Key has forward slashes in it (/).

I do own a few registered copies of Syncovery (Williams Consulting, Inc).

Thanks!

Jim

Syncovery v6.32, build 154

Remaining days for evaluation: 29

Log for profile Glacier Test, started at 09:03:02 PM on 6/30/13

LEFT: /Users/jim/Documents
RIGHT: GL://images

Copying Direction : Left To Right
The profile is executed in attended mode.

Left Side Volume Name: Macintosh HD
Checking if permissions are enabled: /usr/sbin/vsdbutil -c "/"
Permissions on '/' are enabled.

FTP Exception (3): EIdHTTPProtocolException HTTP/1.1 403 Forbidden @ 00ABC2E2
FTP Exception (3): EIdHTTPProtocolException HTTP/1.1 403 Forbidden @ 00ABC2E2

ERROR
GL://images: Cannot access GL://images
(HTTP/1.1 403 Forbidden at 00ABC2E2)

Job preparation and/or building the filelist failed.

The synchronization was prepared but not carried out.
Building started: TRUE, preparation not OK.


SUMMARY
------------------------------------------------------------------
Short Results: FAILED
Operation completed at 09:03:38 PM on 6/30/13
Total duration: 00:00:36
------------------------------------------------------------------

Profile Settings From /Users/jim/Library/Preferences/Syncovery.cfg

[General]
Name=Glacier Test
LastModified=6/30/13 09:02:55 PM
LeftPath=/Users/jim/Documents
RightPath=GL://images
LeftToRight=Yes

[File Access]
VolumeShadowMode=vsNone

[Internet]
RightFTPSettings=YNNN/0/15/2/0/1537/80/0/8080/0/0/,:/1/1/0/0/0/0/none:/N

[File Age and Size]
MaxSize=64000000000

[Special]
SecurityFlag=85

[Waiting & Retrying]
WaitForAccess=No
TolerateDisconnections=No
RetryFileList=No


------------------------------------------------------------------


Email Notification Settings:
Email Notification is OFF.


------------------------------------------------------------------

[superflexible]

Slashes in the Secret Key should not be a problem. Can you try if you can get Amazon S3 to work on that machine?

Are you sure that your clock and timezone are correct?

Finally, you can turn on Internet Protocol Logging on the Program Settings dialog and look at the FTPLOG.TXT file, which will contain a detailed error message from Glacier.

[jim13x]

Hi, Amazon S3 works great, I use that extensively. Timezone and clock are correct.

I've turned on internet protocol logging:

FTP Log for Syncovery v6.32


Next FTP server: images
7/01/13 08:57:27 AM FTPConnect with timeout = 60000
StringToSign="AWS4-HMAC-SHA256
20130701T135727Z
20130701/us-east-1/glacier/aws4_request
1dbbdc24854882cc8d05304b721e53181245cdf7d4ff86ce5a27bebc42b3b88a"

DerivedKey=•ºä0í/Ȑ;œ
A ,/–Ö
f[žæÂhò^Øt(
WRITING TO SOCKET:
GET /-/vaults HTTP/1.1
x-amz-date: 20130701T135727Z
x-amz-glacier-version: 2012-06-01
Authorization: AWS4-HMAC-SHA256 Credential=AKIAIGUWQWAPWN3TT6IA/20130701/us-east-1/glacier/aws4_request,SignedHeaders=host;x-amz-date;x-amz-glacier-version,Signature=d4fcdb662c970a41ae894f6194d6df62fbb605c070aaa637f21346653c4b0aea
Host: glacier.us-east-1.amazonaws.com
Accept: text/html, */*
Accept-Encoding: identity
User-Agent: Mozilla/3.0 (compatible; Indy Library)


WRITE END
RESPONSE:
HTTP/1.1 403 Forbidden

RESPONSE END
SyncFTPTraverser.Connect Result: FALSE

[superflexible]

There was an issue with Daylight Saving Time in the Macintosh version. The new version 6.32a fixes it.

[jim13x]

Excellent, thanks for letting me know.

Great product!

Jim

[jim13x]

Just to follow up, the new version works great. Thanks again.