SmartTracking fails everyday at midnight - copies entire dir

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SmartTracking fails everyday at midnight - copies entire dir

Postby Techno on Sat Dec 28, 2013 2:28 am

We are changing our installation from an older server (Win2003 SP2) to a newer server (Win2008 R2 SP1 - virtual). At the same time, we are upgrading to the new version of Syncovery.

We installed Syncovery on the old and new servers and imported the profiles (6 profiles) with the .ini file (all fields).
On the new server, the profile using SmartTracking never worked correctly.

Here is a summary of the situation:
L side : a directory on a server
R side: a directory on a FTP site

Copying is from R to L.
We want to bring only the newly created files from the R side to the L side.
On the L side, copied files are read by an application and then moved to an archive directory. This works well during most of the day. But at midnight EVERY day, the entire directory on the R side gets copied again to the L side.

This profile works fine on the old server - and has been running for a couple years.
On the new server, we cannot get it to work correctly. We have tried adjusting several settings but every day at midnight the entire R side directory (600+ files)gets re-copied to the L side.

The settings for "Files -> More -> Never replace any files" is selected.

We have tried deleting the database to recreate a new one. No change.

We need to make this profile work on the new server otherwise we will need to find another solution.
Any advice would be appreciated.
Techno
 
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Re: SmartTracking fails everyday at midnight - copies entire dir

Postby superflexible on Sat Dec 28, 2013 5:08 am

One important thing is that you must not have any checkmarks on the last tab sheet of the SmartTracking dialog (Options).

You can turn on SmartTracking details on the Logs tab sheet of the Program Settings dialog and then send a log file to support@syncovery.com .
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Re: SmartTracking fails everyday at midnight - copies entire dir

Postby Techno on Tue Dec 31, 2013 12:56 am

For other readers, here is an update.

After checking our logs, superflexible recommended we turn off Zone: Auto and set all the values to 0 on the second tab sheet of the Internet/FTP settings. This worked.

After further analysis, we found that the server's time settings had been modified by a contractor to satisfy another (unrelated) requirement.

We have been using Super Flexible File Synchronizer (now: Syncovery) for 3 yrs now - to our complete satisfaction. It is an excellent product and we plan to keep on using it for a long time. In fact, after the holidays, I plan to recommend to our company president that we purchase more licences to use on other servers to increase redundancy as well as to give us more flexibility.
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Joined: Sat Dec 28, 2013 1:38 am


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