Services wont start

[Frye]

Any idea why the services extremesyncservice.exe wont start? get a error 1068 dependeancy.. failed to start.

[superflexible]

No idea, because the ExtremeSyncService does not have any dependencies. You can check the dependencies in the properties of the service under Windows Control Panel->Admin Tools->Services. You may want to try reinstalling the software or updating it to the latest version.

[Ben]

I have the same problem on a Windows 8.1 (64bit) installation. On Windows Server 2012 64bit there is no problem, the service is working as expected. Also, there is no problem installing Syncovery on a fresh Windows 8.1 installation.

It seems that there is a configuration error (windows registry?) or other software that causes the syncovery service to stop at startup.

Until now, I could not figure out any solution, because I cannot log the startup of the syncovery service to identfy which dependency is missing. (Note: in the properties tab of the service the dependencies are shown. However, it doesn't show all used dependencies of the service, only that ones the system has to waiting for on startup of the service.

[Ben]

I was able to narrow the cause of the error 1068:

start the "eventvwr.exe" (event viewer of windows) and goto administrative logs. There you can see the last errors and warnings of the windows system and the services.

Here is the error message in German:
"Der Dienst "Syncovery Service" ist vom Dienst "Anmeldedienst" abhängig, der aufgrund folgenden Fehlers nicht gestartet wurde: Der Vorgang wurde erfolgreich beendet."

So, the "Syncovery Service" isn't starting because the service NETLOGON (lsass.exe) has an error:
"Dieser Computer ist als Mitglied einer Arbeitsgruppe konfiguriert, nicht als Mitglied einer Domäne. Der Anmeldedienst braucht bei dieser Konfiguration nicht gestartet zu sein."
in English:
"Event ID: 7024
Source: Service Control Manager
The Net Logon service terminated with service-specific error 3095.

Event ID: 3095
Source: NETLOGON
This Windows NT computer is configured as a member of a workgroup, not
as a member of a domain. The Netlogon service does not need to run in
this configuration."

Microsoft proposes a solution: http://support.microsoft.com/kb/182720/en-us
"The Netlogon service should not be configured to start automatically on a server that is not a domain member. Configure the Netlogon service so that its startup type is set to "Manual.""

However, the NETLOGON service IS set to "manual" and despite that the error occurs.

Finally, I found the solution:
- start the "services.msc"
- goto the Syncovery Service
- right klick and open "Properties"
- switch to "Log On" tab
- In the field "This account" there should be ".\USERNAME". The error occurs when there is a domain name specified e.g. "DOMAINNAME\USERNAME"

[superflexible]

Wow, many thanks. I should have recommended trying different user accounts. The user account is specified when you choose "Install Service" within Syncovery.