by superflexible on Mon Jan 09, 2017 5:45 pm
Do you have 7.69c? Can you delete everything in C:\ProgramData\Syncovery\Database, so that Syncovery gets a completely fresh folder listing from Amazon Drive?
You can use the Browse button in the profile to browse the hierarchy in unencrypted form. That way you can see the folders which are in the base folder that you selected and you can see if they are the correct ones.
If you think everything is correct, please try removing the checkmark "Use Recursive Listing" on the second tab sheet of the Internet dialog. That will cause a more direct listing method to be used.
You could also create a restore profile that copies from "right to left", from your cloud folder to an empty folder on your hard drive, which would then show you what Syncovery sees as existing on the cloud side. You can create this by duplicating your existing profile, or using the Restore Wizard.
Finally, you can get an HTML listing that contains both encrypted and unencrypted file names using the checkmark "Output left/right file listing" on the Logs tab sheet of the Program Settings dialog. The listing files will be in the logs folder.