inconsistent Amazon S3 Copies - bad request

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inconsistent Amazon S3 Copies - bad request

Postby biodtl on Sun Aug 05, 2018 1:37 pm

I have an off and on issue when trying to copy data to Amazon S3 buckets. At seemingly random times, a profile will fail to copy any data to S3 with a failure similar to the following on every file:

8/1/2018 10:00:29 PM IP Exception (5): EAmazonS3Exception Bad Request @ 000000000199E981, CP:CorEX:Bad Request

One job was failing so often that I went as far as creating an entirely new S3 bucket, with new credentials and a new profile in Syncovery. The profile ran fine on the first run, then failed 4 times in a row, then ran successfully the 5th time. These were all run 24 hours apart.

This happens across multiple different servers at different physical locations. On one server, that copies thousands of files that get split into multiple job parts by Syncovery, I will receive an Incomplete/Bad Request status for Part 1 and Part 4 of the job, but not Parts 2,3 and 5. Then, it will complete successfully without failure on another day.

Any help or ideas would be greatly appreciated. I like using Syncovery, but really need something I can count on to make consistent copies to S3.
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Re: inconsistent Amazon S3 Copies - bad request

Postby biodtl on Wed Aug 08, 2018 2:25 pm

Upon further investigation I have discovered the following:

The profiles run successfully without error when I run the profile manually in attended or unattended mode.

The profiles usually fails to copy most, but not always all files, when run in background mode or triggered via a schedule. (Image attached of the past week of scheduled log results).

What is different about the way the Syncovery connects to S3 in attended vs background mode that would cause this? I have Syncovery running as a service using the same credentials as I use when I log in to the server.
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Re: inconsistent Amazon S3 Copies - bad request

Postby superflexible on Tue Sep 18, 2018 1:11 pm

Please try the latest Syncovery version and contact support@syncovery.com if problems remain.
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