Unable to connect with ftp (passive mode)

[Poums]

Hi all,
My provider migrated his backup system and now passive mode is required to use the system.
I'm not able to connect it with SuperFlexe, even with "Passive mode" checked : the profile freezes while reading directories. I tried with each 3 libraries : the same problem occurs.
Under UNIX, all is right with then"ftp --passive" command line)

I need some help !
Thank you very much.
Poum's.

[Poums]

Additional information :
It's OK to connect to the backup system with filezilla (passive mode) from the same computer.
The problem seems to be from SuperFlexible...
Any ideas ?

Thank you for your help !
Denis.

[superflexible]

Could be a Firewall or security software preventing the connection. You can also try the new version 6 named Syncovery.

[Poums]

Could be a Firewall or security software preventing the connection. You can also try the new version 6 named Syncovery.

I tried with the Firewall switch off, and there is no additional security software ; i tried the new version : Connexion is always blocked while "Reading folders".

Thank you.
Denis.

[superflexible]

Passive mode problems are usually routing issues on the server side. Usually even if the customer says it works with other programs, I can prove that there are problems there too.

The only way I could analyze this if you send a test login account to support@syncovery.com.

[Poums]

I sent you a password. Please alert me when tests are finished.
You only have read access outside the provider's network.

Thank you for your help,
Denis.

[superflexible]

The problem was that the FTP server required a different IP address for the passive mode connections. So the next update will include a new checkmark "Respect passive mode IP address given by server".